Refund & Reservation Policy

Sun-Kissed Bengals LLC

Effective Date: November 10, 2026

At Sun-Kissed Bengals, we understand that welcoming a Bengal kitten into your family is an exciting and meaningful commitment. Our reservation process is designed to provide clarity, fairness, and peace of mind for both our families and our cattery.
 

1. Joining Our Waitlist

Joining the Sun-Kissed Bengals kitten waitlist is free and does not require a deposit.

Submitting a waitlist form expresses interest in a future kitten but does not guarantee availability, establish a reservation, or obligate anyone to purchase a kitten.
 

2. Kitten Reservation Deposits

Once a kitten becomes available and a prospective family has been approved, Sun-Kissed Bengals may offer the opportunity to reserve that kitten.

A reservation becomes effective only after:

• The family receives and accepts a written reservation agreement.

• The applicable reservation deposit is received.

• Sun-Kissed Bengals confirms the reservation in writing.

Reservation deposits are applied toward the kitten's total purchase price.

Reservation deposits are generally nonrefundable if a purchaser voluntarily cancels or decides not to proceed, except as otherwise stated in this policy, the signed reservation agreement, or applicable law.
 

3. Transferring a Reservation Deposit

We understand that circumstances can change. Families who cannot proceed with their original reservation may request a one-time transfer of their deposit to a future litter.

The following conditions apply:

• A transfer request must be submitted in writing before the originally agreed pickup or delivery date.

• One transfer is permitted per reservation.

• The deposit may be applied toward one future kitten placement within 12 months of the original reservation date.

• Transfers are subject to kitten availability and approval of the prospective home.

• A transfer does not guarantee a particular kitten, litter, color, pattern, or sex.

• If the price of the newly selected kitten is higher, the purchaser is responsible for the difference.

• Deposits cannot be transferred to another person without written approval.

If the purchaser does not select an available kitten within the transfer period, the deposit will ordinarily be forfeited, except where a refund or other remedy is required by law or where Sun-Kissed Bengals has not made an eligible kitten available under the agreed terms.

Any exceptions or extensions will be documented in writing.
 

4. Cancellation by the Purchaser

If a purchaser voluntarily cancels a confirmed reservation, the deposit is generally nonrefundable.

The purchaser may request the one-time transfer described in Section 3.

If the purchaser does not qualify for or declines a transfer, the deposit may be forfeited, subject to the written agreement and applicable law.
 

5. Cancellation by Sun-Kissed Bengals

If Sun-Kissed Bengals cannot fulfill a confirmed reservation because the kitten becomes unavailable, is not medically cleared for placement, or another circumstance prevents the agreed placement, the purchaser will be offered a choice of:

• A full refund of the reservation deposit; or

• A transfer of the deposit toward a future available kitten.

The purchaser will not be required to accept a substitute kitten or future-litter transfer instead of a refund when Sun-Kissed Bengals cannot fulfill the agreed reservation.
 

6. Final Payments and Kitten Pickup

The remaining purchase balance and applicable transportation charges will be disclosed in the written kitten purchase agreement.

Payment deadlines, pickup arrangements, and delivery terms will be agreed upon before final payment is required.

If a purchaser fails to complete payment or pickup as agreed, Sun-Kissed Bengals will provide written notice and a reasonable opportunity to resolve the issue before canceling the reservation, subject to the signed agreement and applicable law.
 

7. Kitten Health and Florida Consumer Protections

Sun-Kissed Bengals complies with applicable Florida animal-sale and veterinary health requirements, including Florida Statute §828.29.

Where the consumer-remedy provisions of that statute apply, purchasers may be entitled to a refund, replacement animal, or reimbursement of certain veterinary expenses under qualifying circumstances.

These protections are subject to statutory conditions, documentation requirements, and deadlines.

Nothing in this Refund & Reservation Policy or any purchase agreement waives or limits consumer rights or remedies guaranteed by applicable law.

A reservation deposit being described as nonrefundable does not eliminate any statutory refund or other remedy.

Required veterinary documentation and consumer notices will be provided as applicable.
 

8. Transportation and Delivery Fees

Personal delivery and flight nanny services may be available for an additional fee.

Transportation fees and cancellation terms will be disclosed and agreed upon separately before transportation is arranged.

If a transportation service is canceled before it is performed, refunds of amounts paid will be determined by the agreed terms, any documented nonrecoverable third-party costs, and applicable law.

If Sun-Kissed Bengals cannot provide an agreed transportation service, any refund or alternative arrangement will be discussed with the purchaser in accordance with the written agreement and applicable law.
 

9. Bengal Boutique Affiliate Purchases

Products featured through affiliate links in our Bengal Boutique are purchased directly from independent third-party retailers.

Refunds, returns, exchanges, shipping disputes, and product warranties for those purchases are governed by the applicable retailer's policies.

Sun-Kissed Bengals does not directly process refunds for purchases made through independent affiliate retailers.
 

10. Payment Disputes

We encourage purchasers to contact Sun-Kissed Bengals promptly with questions or concerns about payments, reservations, or refunds.

Nothing in this policy restricts a purchaser's rights to dispute an unauthorized or otherwise qualifying transaction through their financial institution, payment provider, or applicable legal process.
 

11. Changes to This Policy

We may update this policy as our business practices or legal requirements change.

Updates will be posted on our website with a revised effective date.

Changes will not retroactively alter existing reservation agreements without the parties' agreement or otherwise eliminate rights protected by law.
 

12. Contact Information

For questions about reservations, transfers, cancellations, or refunds, please contact:

Sun-Kissed Bengals LLC

Palm Coast, Florida

Email: sunkissedbengals@gmail.com

Phone: (386) 259-8757

Website: www.sunkissedbengals.com